Shipping & Returns
At Maosen International Trade Limited, we strive to ensure smooth and hassle-free experiences for our customers, from order placement to delivery. Below are the details of our shipping and returns policies, designed to align with industry standards while prioritizing your satisfaction.
1. Shipping Overview
- Order Processing: Orders are typically processed within 1–3 business days after confirmation. Production timelines vary by product category but are clearly communicated during checkout.
- Shipping Methods: We offer standard, expedited, and express shipping options to meet your needs. Rates are calculated based on weight, dimensions, and destination.
- Tracking: You’ll receive a tracking number via email once your order ships. Most packages can be tracked in real time through our partner carriers’ websites.
2. Shipping Rates & Destinations
- Domestic Shipping: Standard shipping is available across USA Area. Expedited options are available for faster delivery (additional fee applies).
- International Shipping: We ship worldwide via reliable carriers. International orders may incur customs duties, taxes, or import fees. These charges are the responsibility of the recipient and are not included in the base shipping rate.
- Remote/High-Risk Areas: Shipping to rural, military, or PO Box addresses may require additional handling fees or extended transit times.
3. Shipping Exceptions & Delays
- Weather/Carrier Issues: Unforeseen delays due to extreme weather, port strikes, or carrier inefficiencies will be communicated promptly.
- Customs Clearance: International shipments may be subject to customs inspections or delays. Ensure all required documentation (e.g., invoices, permits) are accurate to avoid holdups.
- Product Safety: Some items (e.g., glassware, electronics) may require special packaging or handling. We’ll notify you if additional precautions are needed.
4. Returns & Refunds
We accept returns within 30 days of delivery if the product is unused, undamaged, and in its original packaging, including all tags, inserts, and materials provided by us.
Eligible Products for Return
- Home & Living: Cookware, decor, storage items (excluding perishables or personalized items like engraved goods).
- Clothing & Accessories: Garments, bags, jewelry (must be in unworn, original condition with tags attached).
- Paper & Party Supplies: Invitations, banners, gift wrap (unused and unprinted).
- Crafts & Tools: Kits, art supplies (unused and in original packaging).
- Weddings & Events: Stationery, favors (unused and unopened).
Exclusions from Returns
- Personalized/custom-printed items (e.g., engraved labels, custom designs).
- Perishable goods (food, candles, etc.).
- Items purchased during promotional events with explicit "no-return" terms.
5. Return Process
- Initiate Return: Contact our customer service team at mihailostodghill19876@hotmail.com to request a return authorization (RA) and obtain a return shipping label.
- Ship Back: Package the item securely and ship it to the address provided. Retain the tracking number for reference.
- Refund Processing: Once we receive and inspect the returned item, a full refund (original payment method) will be issued within 5–7 business days.
6. Damaged or Defective Items
If your product arrives damaged or defective, notify us immediately upon receipt. Provide photos and a description of the issue. We’ll either replace the item at no cost or issue a full refund.
7. Special Requests & Custom Orders
For custom orders (e.g., tailored sizes, unique prints), we recommend reviewing the design proofs thoroughly before finalizing. Errors in customization due to client-provided files (e.g., incorrect colors, fonts) are typically not eligible for return unless reported within 7 days of delivery.
8. Contact Us
For shipping or return inquiries, reach out to our dedicated support team:
- Email: mihailostodghill19876@hotmail.com
- Phone: 16514070691
9. Policy Updates
This policy may be updated periodically to reflect changes in operations or legal requirements. Revised terms will be posted on our website and communicated to affected customers.
At Maosen International Trade Limited, we’re committed to resolving any issues swiftly and fairly. If you’re unsure about a product’s suitability or have questions during the ordering process, don’t hesitate to contact us—we’re here to help!
This policy applies to orders placed through This Platform. Bulk orders or enterprise clients may have customized terms outlined in separate agreements.
Effective Date: 2025/03/05